Service Technologist

Etobicoke, Ontario, Canada

Job Summary:

  • Perform diagnostics, service repairs and maintenance work on customer and Meditech equipment.
  • Provide support to customers as well as the service manager to meet company objectives.


  • Provide technical support to BIOFLEX system users.
  • Responsible for testing, troubleshooting and repairing failed products as required.
  • Verify that all testing activities and procedures are executed in a timely and conscientious manner.
  • Answer questions and resolve system problems for customers in person and via telephone/email.
  • Provide assistance concerning the use of system including software installation and networking.
  • Prepare reports regarding repairs of Meditech products for quality assurance purposes.
  • Follow Meditech’s ISO 13485:2016 Quality System and procedures to perform all related tasks.
  • Help production team in assembling products as required.
  • Other duties as assigned by the Director of Engineering.


  • A minimum of 3 to 5 years of technical experience in electronic technologies is preferred; Ability to read the electronics schematics.
  • Excellent electronic circuit board troubleshooting skills.
  • Excellent soldering and reworking skills.
  • Excellent knowledge in identifying electronic components and other product materials.
  • Proficient in PC-based computer software such as MS Office applications and spreadsheets.
  • Proficient in electronic assembly, including, but not limited to, placing components, soldering, cutting, gluing and other manually dexterous activities and ESD handling techniques.
  • Skilled in the use of Test equipment, including, but not limited to, oscilloscopes, multimeters, photometers, etc.
  • Experience in identifying SMT components and markings (using magnifying aids if required).
  • Working knowledge of QT9 and Salesforce is considered an asset.


  • Superior organizational abilities.
  • Excellent interpersonal skills (with both clients and internal customers).
  • Effective written and oral communications skills.
  • Exceptional analytical, troubleshooting and time management skills.
  • Ability to multitask in a fast-paced environment.

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