Service Technologist

Job Summary:

• Perform diagnostics, service repairs and maintenance work on customer and Meditech equipment.
• Provide support to customers as well as the service manager to meet company objectives.

Responsibilities:

• Provide technical support to BIOFLEX system users.
• Responsible for testing, troubleshooting and repairing failed products as required.
• Verify that all testing activities and procedures are executed in a timely and conscientious manner.
• Answer questions and resolve system problems for customers in person and via telephone/email.
• Provide assistance concerning the use of system including software installation and networking.
• Prepare reports regarding repairs of Meditech products for quality assurance purposes.
• Follow Meditech’s ISO 13485:2016 Quality System and procedures to perform all related tasks.
• Help production team in assembling products as required.
• Other duties as assigned by the Director of Engineering.

Qualifications:

• A minimum of 3 to 5 years of technical experience in electronic technologies is preferred; Ability to read the electronics schematics.
• Excellent electronic circuit board troubleshooting skills.
• Excellent soldering and reworking skills.
• Excellent knowledge in identifying electronic components and other product materials.
• Proficient in PC-based computer software such as MS Office applications and spreadsheets.
• Proficient in electronic assembly, including, but not limited to, placing components, soldering, cutting, gluing and other manually dexterous activities and ESD handling techniques.
• Skilled in the use of Test equipment, including, but not limited to, oscilloscopes, multimeters, photometers, etc.
• Experience in identifying SMT components and markings (using magnifying aids if required).
• Working knowledge of QT9 and Salesforce is considered an asset.

Skills:

• Superior organizational abilities.
• Excellent interpersonal skills (with both clients and internal customers).
• Effective written and oral communications skills.
• Exceptional analytical, troubleshooting and time management skills.
• Ability to multitask in a fast-paced environment.