Refund and Returns Policy

We will provide you with a refund if you are not satisfied with your purchase within thirty (30) days. Please note that all returns are subject to the following conditions:

• Original shipping costs are nonrefundable.
• Return shipping costs are the customer’s responsibility. Please note that we cannot be held liable for lost or damaged shipments that are returned to us.
• Returns must be postmarked before the end of the 30-day return period, which commences upon receipt of the product. Returns shipped after 30 days will not be accepted.
• Returns will be inspected and processed within 3 to 5 days of receipt.
• The original and return shipping costs will be deducted from the total refund for all orders refused at the carrier level and/or returned to sender. Please note, these orders may be subject to additional fees and require an extended processing window, as the item must be received and inspected before a refund is issued.
• All systems must be returned in full and like-new condition in their original packaging. Returns without all original packaging and components will be subject to refusal and returned to the sender.
• Returns received with damaged or missing components will be subject to refusal and returned to the sender.
• Returns are not eligible for exchange or substitution.
• All products listed as Final and/or Closeout Sale are not eligible for return and are nonrefundable.
• All products listed as Open-Box are not eligible for return and are nonrefundable. These like-new products have been inspected by a technician and repackaged at our facility. Please note, these products have experienced use and may include minor cosmetic blemishes. Open-box products include a standard warranty.
• Any products returned without confirmation and/or shipped to the wrong address will be the customer’s responsibility. We will not be liable for lost or refused returns that do not meet our conditions.
• If a product is returned to us that is not authorized for return, we will attempt to contact the customer. We will hold the product for thirty (30) days before discarding. We reserve the right to reject/refuse the refund for products that do not meet these conditions. The customer will be responsible for return shipping costs if it was sent to us outside of the return period and/or not approved for return.
• Please note, if the customer modifies the shipping address, shipping method, or any other alterations via the carrier, we will not be responsible for delays, lost packages, and/or failed delivery as a result of these modifications.

Please contact us at info@bioflexlaser.com or call 1-416-251-1055 if you wish to process a return.